FAQs
How do I install more games?
- Take the micro SD card out of the console and insert it into the card reader
- Insert the card reader into your Laptop/PC
- Visit a site like CDromance to download your preferred game/ROM
- Make sure that the ROM file is unzipped and extracted
- Drag the ROM file to the appropriate game folder
- Enjoy your games!
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-16 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at oldschoolgameshopcustomer@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 10-16 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to oldschoolgameshopcustomer@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.